1. Acceptance of these terms
These Terms and Conditions govern your access to and use of FlowBase, a software service provided by Excelsior Labs. By registering for, purchasing, or using FlowBase, you agree to these terms.
If you do not agree to these terms, you must not use FlowBase.
2. Description of the service
FlowBase provides tools for managing business workflows, including clients, invoices, contracts, approvals, transactions, and related information.
We may improve, modify, add, or remove features where reasonably necessary to maintain or develop the service.
3. Account registration
You must provide accurate and current information when creating an account. You are responsible for protecting your account credentials and for activity conducted through your account.
Contact us promptly if you believe your account has been accessed without authorization.
4. Acceptable use
You must not use FlowBase to:
- Break any applicable law or regulation.
- Violate another person’s rights.
- Upload malicious software or harmful content.
- Attempt to access another user’s account or data.
- Interfere with the security or operation of the service.
- Copy, reverse-engineer, resell, or exploit the service except where expressly permitted by law or written agreement.
5. Subscriptions and billing
Some FlowBase features require a paid subscription. Prices, currencies, billing periods, taxes, and included features are displayed before purchase.
By purchasing a recurring subscription, you authorize the applicable payment provider to collect the subscription charge at the beginning of each billing period until cancellation.
You are responsible for keeping your payment and billing information current.
6. Cancellation and refunds
You may cancel your subscription in accordance with our Cancellation Policy.
Refund requests are handled according to our Refund Policy.
7. Service availability
We aim to keep FlowBase available and reliable, but uninterrupted or error-free operation cannot be guaranteed. Access may occasionally be limited by maintenance, security work, technical failures, payment-provider issues, or circumstances outside our reasonable control.
8. User content and data
You retain ownership of information and content you submit to FlowBase. You give Excelsior Labs permission to store, process, transmit, and display that content only as needed to operate, secure, and improve the service.
You are responsible for ensuring that you have permission to upload and process personal information belonging to your clients, employees, or other third parties.
9. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
10. Intellectual property
FlowBase, its software, branding, design, and original content are owned by Excelsior Labs or its licensors. These terms do not transfer ownership of that intellectual property to you.
11. Third-party services
FlowBase may depend on third-party authentication, hosting, storage, communication, and payment services. Those services may be governed by their own terms and privacy policies.
12. Suspension and termination
We may restrict or suspend access when reasonably necessary to address non-payment, misuse, security risks, unlawful activity, or a material violation of these terms.
Where appropriate, we will provide notice and a reasonable opportunity to resolve the issue.
13. Disclaimers
FlowBase is provided on an “as available” basis. To the extent permitted by law, we do not guarantee that the service will always be available, error-free, or suitable for every particular business purpose.
14. Limitation of liability
To the extent permitted by applicable law, Excelsior Labs will not be responsible for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, FlowBase.
Nothing in these terms excludes or limits rights or liabilities that cannot legally be excluded or limited.
15. Changes to these terms
We may update these terms when the service, our business practices, or legal requirements change. The updated version will be posted on this page with a revised date.
16. Governing law
These terms are governed by the applicable laws of India. Subject to applicable consumer rights, disputes will be handled by the courts with jurisdiction in Pune, Maharashtra.