Subscription payments
Payments made for FlowBase subscriptions are generally non-refundable once the applicable subscription period has started, except where required by applicable law or expressly stated in this policy.
Eligible refund requests
We may approve a full or partial refund in circumstances including:
- You were charged more than once for the same subscription.
- An incorrect amount was charged.
- A technical failure prevented you from accessing the service after payment.
- A refund is required under applicable consumer-protection law.
Subscription cancellation
Cancelling a subscription does not automatically provide a refund for the current billing period. Unless otherwise agreed, your subscription remains available until the end of that billing period.
Requesting a refund
To request a refund, contact us using the email address registered with your FlowBase account. Please include:
- Your full name and registered email address.
- The payment date and amount.
- The payment or transaction reference.
- The reason for your refund request.
Processing approved refunds
Approved refunds will normally be issued to the original payment method. Processing times depend on the payment provider, bank, and country. Currency conversion fees or differences imposed by banks or payment providers may not be refundable.